FAQ's


How long will it take to receive my order?

All of our Geometrica Sculptures and Pendant Lights are individually hand-made to order by glass artisan, Asaf Zakay and there is often a waiting list for his pieces.  For this reason, it can take anywhere from 6-8 weeks for you to receive your order.

If you need this sooner, please do contact us as we may be able to assist as we have a number of pieces on display in the Gallery.

 We will always do what we can to help.  Please contact us for assistance.

Is is safe to send the sculptures via post?

Yes.  We have an extremely safe packing system that we have developed over many years.  We use several layers of bubble wrap, packing beads and thick cardboard boxes.

Can you send outside of Australia?

Absolutely.  We can send our pieces safely all over the world. We have recently sent sculptures to Spain, USA, Canada, Switzerland and Korea!

What is your return policy?

If you are unhappy with your purchase for any reason, please do contact us ASAP.  Our customers are our priority. 

Can I order directly with the gallery rather than online?

Absolutely. Feel free to call or email Asaf or the Gallery Manager, Jodie, anytime and we will be more than happy to take you through our range and find the perfect piece for you. Contact details are here.

How do I change the globe in my pendant light?

Our 20 watt halogen globes last up to 2000 hours, however there will come a time when you will need to change the globe - it is a very easy process.  We have prepared a video to show you how.

Do you take commissions?

Yes we do.  If there is something you would like, but can't see it on the website, we would be more than happy to make something especially for you.

Do you do lay-by?

Yes. We are more than happy for you to pay off your sculpture over time at no extra cost.  Please contact us to discuss.

What payment methods do you have?

We take the following payment methods:

  • Visa and Mastercard
  • American Express
  • Zip Pay
  • After Pay
  • PayPal
  • GPay
  • Art Money (for purchases over $3000)